Bounce Types
- Matt Hackett
- Sarah Kennedy
Below is a detailed table of all email bounce types tracked by Seatrobot and how each is handled in the system:
Bounce Type | Bounce Sub-Type | SMTP Code | sr Category | short name | sr Action | Popover text |
|---|---|---|---|---|---|---|
Undetermined | Undetermined | na | Other | other | mark as transient bounce, (retain status as invited) mark as Temp Hold after 3rd bounce | This email could not be delivered. The issue may resolve. Seatrobot will allow a maximum of three bounced invites for this email |
Permanent | General | 550 - 5.1.1; 5.1.10; 5.2.1 | Permanent | hard | decline from event and mark as Do Not Email immediately | This email address has a permanent bounce which cannot be resolved. Seatrobot has classified this address as ‘Do Not Mail’ |
Permanent | General | 550 - 5.4.1; 5.4.4; 5.7.1; 5.4.14; 5.3.0; 5.5.5; 5.4.14 | Blocked | block | decline from event and mark as Do Not Email immediately | This email address has a been permanently blocked. Seatrobot has classified this address as ‘Do Not Mail’ |
Permanent | NoEmail | na | Non-Existent | bad | decline from event and mark as Do Not Email immediately | This email address does not exist. Seatrobot has classified this address as ‘Do Not Mail’ |
Permanent | Suppressed / onAccount SupressionList | na | Suppressed | suppress | decline from event, count bounces, mark as Temp Hold after 3rd bounce | This email address has been suppressed by Amazon Web Services as an address that repeatedly bounces. The issue may resolve. Seatrobot will allow a maximum of three bounced invites for this email. |
Transient | General | 550 - 5.4.1; 5.4.4; 5.7.1; 5.4.14; 5.3.0; 5.5.5; 5.4.14 | Temporary | temp | mark as transient bounce (retain status as invited): mark as Temp Hold after 3rd bounce | This email could not be delivered as is. The issue may resolve. Please check the address is correct. Seatrobot will allow a maximum of three bounced invites for this email |
Transient | MailboxFull | na | Temporary - Mail Box Issue | mb | mark as transient bounce (retain status as invited): do not add to ongoing bounce count | The recipient’s mailbox is full. |
Transient | MessageTooLarge | na | Temporary - Mail Box Issue | mb | mark as transient bounce (retain status as invited): do not add to ongoing bounce count | The message was too large and was rejected by the recipient. |
Transient | ContentRejected | na | Temporary - Mail Box Issue | mb | mark as transient bounce (retain status as invited): do not add to ongoing bounce count | The recipient has a temporary issue with their mailbox and the message could not be delivered. |
Transient | AttachmentRejected | na | Temporary - Mail Box Issue | mb | mark as transient bounce (retain status as invited): do not add to ongoing bounce count | The recipient’s email server does not allow attachments: the message was rejected. |