Accessing Guests' Registration Question Answers
If you create Registration Questions for your guests to complete when they register for your events, you can track their answers and manage follow-up actions using the Guest List.
Seeing a guest’s answers
When guests have answered some or all of the Registration Questions, a comments bubble icon appears on their guest row in Guest List:
Clicking this icon opens up the Registration Questions panel, with that guest’s answers highlighted:
Filtering guests by their answers
You can also filter all the guests in your Guest List in groups by their answers to the Registration Questions. Click on the comments bubble icon in the main toolbar to open up the Registration Questions Filter:
When filtering by answers you have the option of filtering by responses (the answers guests have given), or filtering by ‘no responses’ (guests who have not given an answer to that question).
Using the above filter panel, here are some examples of selections and their results:
Select: ‘Filter for responses’ + ‘Beef’ = displays only guests who have selected ‘Beef’ as their response
Select ‘Filter for responses’ + ‘What is your meal preference?’ = displays only guests who have answered this question (any answer)
Select ‘Filter for no response’ + ‘Beef’ = displays all guests who answered ‘Chicken’ or ‘Fish’ AND all guests who did not answer this question at all
Select ‘Filter for no response’ + ‘What is your meal preference?' = displays all guests who did not answer this question
Uses of filtering by answers
Two of the most common uses for this filter are:
Finding guests who gave a specific answer, e.g. ‘Fish’: if you need to let your venue know how many guests will require a certain meal-type for example, selecting ‘Filter for responses’ + ‘Fish’ displays all the guests who selected ‘Fish’.
Isolating all the guests who have not answered a question, or not answered any of the Registration Questions. It is often useful to see who has NOT responded to a question, so that you can follow up with them if getting a response is important to you. Selecting ‘Filter for no response’ + ‘What is your meal preference?' displays all the guests who did not yet let you know their meal preference.
Exporting guests' answers
You can create a report of guests’ responses to your questions by exporting the Guest List to a csv file, as follows:
First filter the Guest List using the Registration Question filter to display only the answers / guests you need included in the report (e.g. a list of all guests who have selected ‘Fish’, as above).
Click the Export button in the toolbar:
3. In the export panel, select which guest fields you wish to include in the report and also make sure ‘Registration Questions & Responses’ is also checked; then click ‘Export’.
Communicating with guests about their answers
To answer Registration Questions after they have registered for your event, guests must access their ‘Your Registration’ page. They can get there by clicking the ‘Your Registration’ button in their confirmation email, or by receiving a custom email from you with that button in it.
To quickly re-send a confirmed guest their confirmation email containing the ‘Your Registration’ button, click on their first name in Guest List to open their information panel. Then select ‘Save & re-send Email’; this will send them the last email they received from you - in this case their confirmation email.
To send a reminder email to a group of guests who have not yet answered one or more of your registration Questions, follow these steps:
Use the Questions Filter to select ‘Filter for no response’ and the answer, question, or questions you require. This will display a list of all the guests who have not yet answered you want to email.
Select all those guests in the display by checking the ‘select all’ checkbox in the header row of your Guest List
Click the ‘Lists’ icon in the page toolbar and choose ‘Create New List From Selected’: to create a mailing list of these selected guests.
Go to the Emails page - select ‘Custom Email’. When creating your email, choose ‘Add Lists’ for recipients and select the mailing list you just created.
Write a reminder email to these guests and insert the ‘Your Registration’ button into the email from the Recipient Fields dropdown before sending the email: