Seatrobot Pricing, Subscriptions & Payment

How does Seatrobot subscription pricing work?

Seatrobot access is by subscription, charged on a per-user basis. There are three subscription levels, each offering a differing feature set. The per-user price of each subscription tier is set based on your choice of month by month payments (pay as you go), or a single up-front annual payment. The subscription tiers are:

In addition to the feature limits set per subscription tier, users may also purchase add-ons to their tier, as below:

What is 'Single Instance Use'?

Each subscription tier in this price guide is based on a 'single instance' use of the Seatrobot platform. One instance is defined as one account servicing a single-location organization, or one business unit or a single business location within a larger organization creating and managing events for that unit / location. Organizations may purchase multiple instances as required. Organizations may not use one single instance account to create and manage events for multiple business units or multiple business locations.

An enterprise multi-unit platform is available, allowing management of a single Administration Unit plus attached children Business Units. The enterprise platform allows custom integrations with a customer's existing business infrastructure.

For a full table of feature comparisons by subscription tier see below.

How much are ticket fees?

Seatrobot charges fees on each ticket package sold through your registration pages. A ticket package can admit more than one individual per ticket. Ticket packages containing one individual ticket are covered by the Single Seat Ticket Maximum. Ticket packages containing multiple individuals are charged the base fee on each ticket included in the package, up to the Multiple Seat Package Maximum for the purchase.

What level of Technical Support is included in each subscription?

Seatrobot support level tiers are based on your Subscription Level.

For general support, our normal business hours are 10am-6pm PDT, Monday through Friday. During this time, we aim to get back to you within two hours. Support times may be longer during evenings and weekends.

For a detailed explanation of Service Level Agreements (SLA’s) by subscription tier, click here.

Detailed Feature Comparison Table

What kinds of payment does Seatrobot accept for subscriptions?

Seatrobot accepts all major credit cards for payment of recurring subscriptions. Seatrobot uses Stripe (www.stripe.com) as its secure payment processor. Seatrobot staff do not have access to any of its users' credit card details or other payment information.

You can also subscribe using direct debit (ACH) transfers from your bank account. Seatrobot uses Plaid (www.plaid.com) as its ACH security provider.

Subscriptions are paid in advance of the subscription period, either on a monthly or annual basis.

How do I manage my subscriptions and payments?

Your subscription portal is accessible both from the 'Manage Your Subscription' link on the Seatrobot homepage at https://www.seatrobot.com and from inside your account in the main Admin page, accessed via the 'Cogs' icon in the top navbar.

Using this portal you can edit your subscription, purchase add-ons such as additional users and more contacts storage, access invoices and past receipts, and change / update your preferred payment method.

What happens if my subscription payment doesn't go through?

Seatrobot will make three attempts in total to charge the payment method you have on file over a 9-day period and we will email the primary billing email on file for your account prior to and after each attempt.

If after all attempts your payment still does not go through, your account will be frozen and you will not be able to log in to access your events or contacts. You will still be able to log into your payment portal from the 'Manage Your Subscription' link on the Seatrobot homepage at https://www.seatrobot.com. Here, you can update / change your payment method, after which Seatrobot will make another attempt to charge your subscription. A successful charge will re-open your account and reactivate your subscription from that point onwards.

How do I cancel my subscription?

To cancel your subscription log into your payment portal from the 'Manage Your Subscription' link on the Seatrobot homepage at https://www.seatrobot.com, or from your main admin page inside your account.

After cancellation you will still have access to your account until your current paid subscription period ends. If you are on a monthly subscription, your access will end at the end of your current month. For annual accounts, your access will end on the anniversary of your last payment. Seatrobot does not provide refunds of paid subscription periods outstanding after cancellation.

What happens to my account / data when I cancel my subscription?

Seatrobot will maintain your account as you left it in case you wish to re-activate your subscription in the future. Accounts left dormant for 12 months or more may be deleted at Seatrobot's discretion.

You can request that Seatrobot delete your account completely, including all associated data, when you cancel your subscription, or at any time, by contacting us via the support portal here. For full information on our Security Practices click here.