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Seatrobot uses Amazon Web Services (AWS) as its email send provider. For every email sent through Seatrobot, we receive a confirmation of send from AWS. For any email that bounces, we receive an explanation of the reason for the bounce. There are a number of reasons an email may bounce. These reasons are split into two main categories: Permanent Bounces and Temporary Bounces.
Permanent Bounces: these include:
bounces due to expired, bad or unreachable email addresses, or
emails belonging to a domain (organization) which has specifically blocked emails from your organization.
Seatrobot immediately declines the invite for these bounces in an event and marks the contacts as 'Permanent'. Once marked as Permanent these email addresses cannot be added to future events unless the email address is changed.
Temporary (transient) Bounces: these have bounced usually because
there is some temporary issue with the recipient's mail box (it's full, the message was too large, attachments were not accepted etc.),
email addresses that have been suppressed by Amazon for bouncing too many times in the past, or
some other temporary technical reason why the recipient could not receive the email at that time.
Seatrobot continues to email these contacts, but creates a 'bounce count' for them, and increments that bounce count each time an email bounces in this manner.
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If any email address generates three Temporary Bounces |
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within |
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a ninety (90) day period, Seatrobot will |
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put them on temporary hold and refuse to send an email to them for ninety days. After this ninety day period, their bounce count is re-set to zero. |
Each day Seatrobot checks every contact’s status and re-sets the Temporary Bounce count to zero for any contacts whose last Temporary Bounce was greater than ninety days in the past and who are not in state Temporary Holdon a temporary hold.
For a full table of different bounce-types and Seatrobot's response to them, click here.
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Seeing Bounces
Any time an email you send bounces, that information is visible to you, both in the specific event and at your general Contacts page. Additionally, certain areas also provide information on the reason for the bounce and what you can do about it. Bounces are tracked and visible in the following places:
Bounces at the Event-Level:
Event Status: you can see a quick view of bounces and declines together on an invite-by-invite basis. Click on any package name to reveal all the invites containing that package. The dark green badge displays the total of declines and bounces for that send.
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Guest List
The main event-level area for tracking and managing bounces is Guest List. When you first load the page, only the confirmed and declined guests are displayed. Clicking the Status Filter button shows a dropdown list of all other guest types, including a detailed list of all the different bounce-types. Clicking any of those bounce-types displays the bounced invitees of that type. Clicking the 'View All Bounces' filter displays all the bounced invitees, regardless of bounce type.
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Clicking the button displays the full meta-data we received when the email bounced. This can be very helpful in figuring out whether the issue was to do with the address, or the email was blocked etc.
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Action You Can Take
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If you believe that an email you sent was blocked by the recipient company and should not have been, you can contact their IT department to ask them to add your company's domain to their 'white list' of allowed senders.
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Note: sometimes if you send an invite to very large contact lists - and especially if the list includes multiple recipients from the same organization - their email security systems will mark many or all of your emails as spam and impose a temporary block. We recommend that you split your email sends into smaller groups for maximum effectiveness. |
Fixing A Bad Address
If you think that an email bounced because the address was incorrect and you think you know the correct address, you can edit the email right there in Guest List and
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re-send the invite to the new address
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.
To do this, click the Invite First Name on the row of the bounced email you want to change. You will see their Guest RSVP page, with an additional bounce message:
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Bounces in Contacts:individual to open up their Edit panel. Change their email address and click ‘Save & re-Send Email’.
Contacts Section
All bounced email are tracked in detail in the Contacts section. You can filter your contacts by bounce type using the 'Status Filter' dropdown:
Clicking any of these bounce types will display all contacts in your database with that status.
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