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(For Seatrobot's systems for allowing and managing recipient unsubscribes, see 'Unsubscribes')
At the same time, one of Seatrobot's key differences for its users is the visibility and control it offers over all aspects of managing an event and the individual guests you invite.
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All contact information you upload into Seatrobot must have the explicit permission of the contact to agree that you may send them emails about your events. All recipients of any email sent via Seatrobot have the option to unsubscribe either from any further communication about that specific event, or from all further emails from your organization. Once a contact has unsubscribed from your organization you cannot email them again through Seatrobot unless they re-subscribe (see 'Unsubscribes').
Additionally, you may not use your Seatrobot account to send general marketing / advertising emails to your contacts. All communications sent to your contacts via Seatrobot should refer to an event or events you are managing using Seatrobot.
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Permanent Bounces: these include bounces due to expired, bad or unreachable email addresses, or emails belonging to a domain (organization) which has specifically blocked emails from your organization. Seatrobot immediately declines the invite for these bounces in an event and marks the contacts as 'Permanent Bounces'. Once marked as Permanent Bounces these email addresses cannot be added to future events unless the email address is changed.
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For a full table of different bounce-types and Seatrobot's response to them, click here.
Visibility
Any time an email you send bounces, that information is visible to you, both in the specific event and at your general Contacts page. Additionally, certain areas also provide information on the reason for the bounce and what you can do about it. Bounces are tracked and visible in the following places:
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Clicking on the first name of any contact will open their personal Contact Details Page where you can see when they bounced and the specific details of the bounce. There, you can also mark a contact as 'Do Not Email' (applies to all future events) and view the details of when and at which event they unsubscribed and manage a possible re-subscribe process.
The export button on the Contacts page exports the current contacts view - so you can filter by bounce type and then export the list if required.
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