...
Subscription Level | SLA Priority Level | First Response Target | Resolution Target | Customer Updates |
|---|---|---|---|---|
Enterprise | 0 | 1 hour | 4 hours | Hourly, or as required |
Gold | 0 | 1 hour8 | hoursNext business day | Hourly, or as required |
Silver | 0 | 1 hour24 | hoursNext business day | As required |
Basic | 0 | 1 hour24 | hoursNext business day | As required |
Enterprise | 1 | 4 hours | 2 business days | Daily |
Gold | 1 | 4 hours | 2 business days | Daily |
Silver | 1 | 8 hours | 3 business days | Daily |
Basic | 1 | 8 hours | 3 business days | Daily |
Enterprise | 2 | 3 business days | 20 days | Weekly |
Gold | 2 | 3 business days | 20 days | Weekly |
Silver | 2 | 3 business days | 60 days | Weekly |
Basic | 2 | 3 business days | 60 days | Weekly |