Page Comparison

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What is a Package?

Packages contain everything your guest receives when they are registered for your event. Packages contain the number of seats / places / registrations you are offering each guest. For paid tickets, they also contain the price of the ticket and a description of what the buyer receives. For 3rd Party sponsors / partners, they might contain a table or a number of seats at your event, a description of all the benefits your sponsor receives and instructions for their guest coordinator. 

The most simple Packages are the default Invite and Register Packages. The default Invite contains one ‘seat’ ‘seat / registration’ at your event. When a guest clicks ‘Accept’ on an invite containing this Package, they are registered with that one seatfor the event. The default Register packages contains one ‘seat’ ‘seat / registration’ at your event. When someone registers at your registration page using that Package, they are registered with that one seatfor the event.

What are the different Package types?

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1. Invites: Invite Packages are created to be added to emailed invitesInvites, sent from the Emails page. The default Invite Package contains one seat at registration for the event. You can create Invite Packages containing more than one seat - which means if a recipient accepts one of these Invites, they will be registered and also be able to register additional guests - up to the total amount of seats in the Package. Invite emails sent with these Packages contain ‘Accept ‘Confirm / Decline’ buttons for the recipient to choose from. Clicking ‘Accept’ ‘Confirm’ automatically registers the recipient at your event. Therefore, Invites are always ‘free’ (do not have to be paid for). You can add a money ‘value’ to an Invite Package for event tracking purposes, but it cannot be paid for by the recipient.

2. Tickets: Ticket Packages are created to appear on your registration page Register Page and contain a number of seats / registrations per package and a price. The default Ticket Package contains one seat / registration for your event and is set to $0, ready for you to set the price. You can create any number of Ticket Packages, each containing any number of seats / registrations for any price. Once toggled ‘on’, they appear on your registration page.

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3. 3rd Party: These Packages are a subset of either Invites or Tickets. 3rd Party Packages are unique in that the initial user (either the Invite recipient or the Ticket purchaser) is not necessarily the individual attending the event. Rather, they are the coordinator of the guests who will use the seats in the 3rd Party Package. 3rd Party Packages are used for sponsors or event partners who may have multiple seats at your event and who want to manage those registrations themselves. 3rd Party Packages can be created as Invites and added to emails, or created as registration page packages and toggled on to appear for purchase on your registration page.

Can I create my own Packages?

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1. Give your Package a name. If used on your event’s Register Page, this name will be visible to your ticket purchasers.

2. Define how many seats are included. This refers to how many seats / registrations each ticket holder will receive. e.g. if this number is set to '2', buying one ticket will give the purchaser two seats at the event.

3. Select whether the Package is to be displayed on the Register Page, or used internally to add to Invites you send.

4. Add Package Text. This is a description of what the registrant / purchaser receives for their registration / Ticket. If used on your event’s Register Page, this description will be visible to your ticket purchasers.

5. Set a Price. For Register Page Tickets this will be the price per Ticket that purchases will have to pay. For Invites, this acts only as an internal guide price for you as all Invites are free.

6. Select the Max Available. This is the maximum number of these Tickets that can be used. Once this number is reached, no more will be available. On the Register Page the Ticket Package will be marked ‘Sold Out’. For the Free Registration Package, the Package will display ‘Waitlist’ and give registrants the option of waitlisting for the event. For Invites, once this number has accepted an invite with this Package, subsequent invitees will be offered the option to go onto the event’s Waitlist.

7. Choose to show / hide the Ticket Fee. For paid tickets Seatrobot applies a processing fee. You can decide to have your purchasers pay this fee in addition to the face value of the Ticket, or opt to have Seatrobot deduct it from your Ticket price without affecting the purchaser.

8. Click Save.

9. (3rd Party options are discussed here)

The images below show how the above Ticket Package displays on the event’s Register Page

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For complete information on using 3rd Party features, click here.

I created a new Ticket Package but it's not showing up on my event Register Page

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3. Tracking all the totals. On the left hand side, Seatrobot displays in green badges the totals of all available seats in the Free Packages and the Tickets / 3rd Party Packages. These totals are all the toggled on Packages, i.e. all the seats that are checked on the left as available for people to register. Here’s an example setup:

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How does Waitlisting work with Packages?

Seatrobot’s Waitlist feature is designed to help you manage an event with set maximum attendees. It kicks in by default when certain registration limits are reached. In such cases, people trying to register or accept invites to your event are given the option to be put on the Waitlist instead. They receive a special Waitlist Confirmation email and are displayed in a blue, separately sortable row in your event Guest List.

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