Page Comparison

Important! Before You Start - Read This!

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This could be someone clicking the registration web page link in an email, or trying to click either the Accept Confirm or Decline buttons in an invite.

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This issue can apply to people attempting to register for your events using the Registration Register page. Firstly make sure they are using the correct link and have actually arrived at your Registration Register page. If that is the case, here are usually only two possible reasons for subsequent problems:

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When a guest receives a personalized invite from one of your events and clicks the 'AcceptConfirm' button, they are sent to a confirmation page which displays in their web browser. Before this confirmation page can load and register your guest, a Google reCaptcha security check is performed. This process makes sure that a real person is clicking the Accept link in your email, and not an automated program or 'bot'. Without this security step, your event could be flooded with erroneous accepts confirms and declines.

Very occasionally, a guest's company's browser security settings or firewall will not allow this security check to take place and your guest can be kept in a security check loop without getting through to the registration page.

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This is usually related to the Registration Register  or Ticket Page links. Always check that the link you are sending to people works. Do this by right-clicking and copying the link and pasting it into the address bar of a new browser window, or by 'hard-refreshing' your browser by refreshing the page while holding the Enter / Shift key. This will make sure if you have opened the same link before, you are not now loading a cached version.

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Here's an example of the format of an original Registration page link:

https://register.seatrobot.com/tickets5fb5809545d3826084deea3c/cTqsLNQM8IKFysMQDi39606ce00182a28a545697ab67

Here's how that same link looks 'behind the scenes' after appearing in a recipient's corporate Outlook email program:

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