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How do I change the content of the Invite and Confirmation Emails?
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Seatrobot inserts your organization's generic email header image automatically above every email (and sign-up web page). To change the email header, go to Event Setup and click the 'Email Header' image to upload an email header image of your choice. Images greater than 600px wide are re-sized with correct aspect ratio down to 600px. Images smaller than 600px wide are left as-is and centered above your email / web page.
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Seatrobot automatically inserts your organization's default email header image into all your event emails. To change the email header image for your specific event, in Event Setup Emails click on the Email Header image and upload an email header image of your choice.
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Images greater than 600px wide are re-sized with correct aspect ratio down to 600px. Images smaller than 600px wide are left as-is and centered above your email / web page.
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For best results, create all email content inside the email editors in SeatRobotSeatrobot. This way you have maximum control over formatting, images and the insertion of event macros.
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How do I re-send an Invite to contacts I’ve already invited?
Go to Event You can re-send emails (invites or confirmations) to guests in three ways:
Re-send emails to guests by their registration status.
Go to Status. On the right sidebar you will see totals for all your different guest-types (Direct / Tickets / Open RSVP / 3rd Party).
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#Tip: re-sending this way sends the currently saved versions of the Default Invite and Confirmation emails. If you wish, you can edit both those in Event Setup > Event Info first, then come to the Event Status page and go through the steps above.
Re-send emails to guests in a specific Invite:
You can also re-send an invite or confirmation email to any single contactgroups of contacts in a specific reservation. On the right hand main page section of the Status page you will see all Active Invites grouped by Seating / Ticket Package. Click on the type of Package your guest was sent to reveal all Invites of that type.
Clicking the seating package reveals all the invites sent with that package
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Click on the Invite Name your guest(s) was included in. This will open the Contacts Detail page for that Invite.
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Search for your Contact in the search bar and select from the drop down.
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When you have selected your contact, the 'Most Recent Email' button will appear. Clicking this button opens the email editor.
For each Invite, you will see a badge containing the numbers of guests in each status: Outstanding (pink), Confirmed (green), Declined & Bounced (red), and Waitlisted blue)
Clicking any Pink, Green or Blue badge with a positive number in it will open the email editor for the last email sent to that group. You can edit the original invite email if you wish. Then click 'Re-Send Email'.You can re-send the Invite email to all unconfirmed contacts in that specific list by clicking on the 'Outstanding' button at the top of the list, and then clicking the 'Most Recent Email' buttonemail and re-send it to all guests in the group from there.
Re-send emails to individual guests:
In Guest List click on the first name of any guest opens up the Edit Guest Details modal. From there you can click the ‘Save & re-Send Email’ button and that guest will be sent a copy of the last email they received (Confirmed guests are sent their confirmation email, Outstanding and Declined guests are sent their original invite, and Waitlisted guests are sent their waitlist confirmation email.
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A guest confirmed they would attend my event. Can I just send them a Confirmation instead of an Invite?
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