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8.3 REFUNDS
a. Chargebacks: Partner Customer shall be responsible for any Chargebacks Seatrobot receives from its merchant bank in connection with Events. Seatrobot reserves the right to hold any Account Balance due, deduct Chargebacks from Settlements or to bill partner for up to twelve (12) months after the occurrence of an Event. For purposes of the Agreement, “Chargebacks” shall mean cardholder dispute, fraud, declined transaction, returned Tickets or Cancelled Events, etc. For certain continuing Events, Company reserves the right to 5% of all Settlements as a reserve against chargebacks up to but not exceeding six (6) months following the date of such Event. Company will notify Customer if Company will hold any Settlement amounts as a chargeback reserve at the time the respective Event is created in the Seatrobot System and tickets are available for sale. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the platform.
c. Insolvency; Security for Repayment: Customer shall provide immediate written notice to Company in the event it files any voluntary or involuntary petition under the bankruptcy or insolvency laws or upon any appointment of a receiver for all or any portion of Customer's business or the assignment of all or substantially all of the assets of Customer for the benefit of creditors. The parties agree that the Agreement constitutes a financial accommodation by Company to Customer as such term is utilized in 11 U.S.C art. 365.
d. Other: Customer may authorize Company to grant refunds for any other reason. Company in its sole discretion, may effectuate such a refund and in such event Company may deduct the amounts for such refunds from Settlement.
e. Taxes. Customer is responsible for all taxes, including any city, county, state or federal taxes related to the sale of Tickets, but not including that portion of Seatrobot Fees retained by Company. Partner is solely responsible for including all applicable taxes in the Ticket Price and for remitting appropriate taxes to the proper tax authorities.
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